Fikxbase does not itself carry out repairs. Technicians listed on the Platform are independent contractors or third-party repair businesses and are not employees, agents, or partners of Fikxbase. Fikxbase's role is limited to matching Customers with Technicians, facilitating communication, payment, and tracking, and vetting Technicians through its verification process.

While Fikxbase takes reasonable steps to verify the credentials of Technicians on the Platform, we do not guarantee that any repair will be successful, that a device will be restored to its original condition, or that a fault will not recur. Any warranty on completed repairs is provided by the Technician, not by Fikxbase, and its terms will be shown at the point of quotation.

Customers are responsible for backing up all data, accounts, and personal content before submitting a device for repair. Fikxbase and Technicians are not liable for loss of data, photos, files, or account access arising from a repair.

Technicians will note any pre-existing damage (cosmetic or functional) at the point of pickup or drop-off. Fikxbase is not responsible for damage that existed before a device entered the repair process.

Where a repair reveals additional faults not covered by the original estimate, the Technician will provide a revised quote for the Customer's approval before continuing.

Technicians may use original manufacturer parts, genuine refurbished parts, or high-quality compatible third-party parts, depending on availability and the option selected by the Customer at checkout. The type of part used will be disclosed in the repair estimate.

Repair timelines shown on the Platform are estimates only. Delays may occur due to parts availability, diagnostic complexity, courier logistics, or circumstances beyond Fikxbase's or the Technician's reasonable control.

To the maximum extent permitted by law, Fikxbase's liability in connection with any repair facilitated through the Platform is limited to the repair fee paid by the Customer for that transaction. Fikxbase is not liable for indirect, incidental, or consequential loss, including loss of use, loss of data, or loss of business, arising from a repair carried out by a Technician.

Disputes concerning the quality or outcome of a repair should first be raised with the Technician through the Platform's support channel. Where a resolution cannot be reached, Fikxbase's support team will assist in mediating a resolution in line with the Platform's dispute resolution process, without acting as guarantor of the Technician's work.

This Disclaimer is governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the exclusive jurisdiction of the courts of Lagos State, save as otherwise set out in the Fikxbase Terms of Service.

By booking, submitting, or authorizing a repair through the Platform, the Customer acknowledges that they have read, understood, and agreed to this Repair Service Disclaimer and accept the risks, limitations, and responsibilities set out herein. The Customer further acknowledges that Fikxbase acts solely as a marketplace and facilitator and is not the provider of the repair services performed by Technicians.