Cookie Policy
This Cookie Policy explains how Fikxbase ("Fikxbase", "we", "us", "our") uses cookies and similar tracking technologies when you visit our website or use our mobile application (together, the "Platform"). It should be read alongside our Privacy Policy.
What Are Cookies?
Cookies are small text files that your browser or device stores when you visit a site. They help us recognize you, remember your preferences, and get a clearer picture of how our Platform is used so we can keep making it better for you.
Categories of Cookies We Use
Strictly Necessary Cookies
Required for core functions such as logging in, submitting a repair request, session security, and fraud prevention. These cannot be switched off.
Performance & Analytics Cookies
Help us understand how customers and technicians use the Platform (e.g. pages visited, time on site, error tracking) so we can improve the service.
Functionality Cookies
Remember choices you make (such as language, saved devices, or location) to give you a more personalised experience.
Marketing & Advertising Cookies
Used, where enabled, to measure the performance of promotions (such as our repair discount offers) and to show relevant ads on other platforms.
Third-Party Cookies
Some cookies are placed by third-party service providers who support the Platform, including analytics providers, payment processors, customer support tools, and technician-dispatch or mapping services. These third parties may set their own cookies subject to their own privacy and cookie policies.
Managing Your Cookie Preferences
You can manage or withdraw consent to non-essential cookies at any time through:
- The cookie banner / preference centre shown on your first visit to the Platform;
- Your browser settings, which allow you to block or delete cookies (this may affect how parts of the Platform work);
- Your mobile device settings, for app-based tracking and advertising identifiers.
How Long Cookies Last
Session cookies are deleted once you close your browser or app. Persistent cookies remain on your device for a set period (or until you delete them) so that the Platform can recognize you on your next visit.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or for legal, operational, or regulatory reasons. The "Effective Date" above will indicate the latest revision.
Contact Us
Questions about this Cookie Policy can be sent to legal@fikxbase.com or by post to 2 Olorunishola Street, off Allen, Ikeja, Lagos, Nigeria.
Acceptance and Consent
By clicking "Accept All" on the cookie banner or otherwise consenting through the cookie preference centre, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies and similar tracking technologies in accordance with your selected preferences. Strictly necessary cookies will remain active as they are required for the proper functioning and security of the Platform.